Return & Refund Policy

Thank you for shopping at KiosXStore.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been generated to comply with EU consumer law.

1. Your Right of Withdrawal

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or e-mail).

• By email: support@kiosxtore.de
• By mail: Luitpoldstraße 18, 91052 Erlangen, Germany

2. Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days.
• The Goods are in the original packaging.
• The item is unopened. Due to the collectible nature of our products, opened boxes (where factory seals or tape are cut) suffer extreme value loss and are generally not eligible for full refunds.

3. Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

4. Refunds

We will reimburse you not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.